Frequently asked questions & gentle answers

Yes, we ship all across Colombia. To keep things simple and avoid complicated calculations by city, we have a flat national shipping rate of $12,000 COP. Plus, if your order is over $150,000 COP, shipping is completely free!

Once your purchase and payment are confirmed, we carefully prepare and pack your pieces. The estimated delivery time is usually 2 to 5 business days, depending on your destination city and shipping carrier timelines. As soon as your order is dispatched, you will receive an email with your tracking number so you can follow its journey.

For now, we do not offer in-person pickups or a physical collection point. All orders, including those within Bogotá and surrounding areas, are shipped directly to your door through our logistics provider with the same flat shipping rate.

When completing your checkout, please make sure to include your complete address, including apartment, interior, or neighborhood details. A little tip: If you live in a main city or municipality capital, please select the exact city name from the dropdown menu so your package is not routed to rural or outer delivery zones by mistake.

Our online store is hosted on Shopify and integrates fully secure payment gateways. You can pay using:

• PSE (checking or savings accounts).
• Credit cards (Visa, Mastercard, American Express).
• Bank transfer.

Your financial details are encrypted and never stored by us.

Each of our collections and kits is created as an integral, finished design: we thoughtfully select every element, texture, and illustration so you can experience it just as intended from start to finish. Because of this, we do not offer custom pieces or changes to kit contents.

We love being part of special moments. If you are interested in bulk orders for events, picnics, workshops, or group gifts (usually from 15 to 20 units and up), please reach out to us directly at 3depapel@gmail.com or via Instagram at @tresdepapel to review stock, production timelines, and special terms.

Of course! We love connecting with you directly. If you prefer not to go through the web checkout, feel free to send us a direct message on Instagram at @tresdepapel. We will gladly assist you, confirm availability for your favorite pieces, and take down your shipping information.

Yes. If you prefer paying via Llave (code / Bre-B) or direct bank transfer (Bancolombia/Nequi), you can place your order by reaching out to our Instagram @tresdepapel. We will share our account details through the chat, and once your payment receipt is confirmed, your order will be ready to be packed and dispatched!

(Please note: Website orders are processed automatically through our secure payment gateway with credit cards, PSE, and bank transfers).

We designed our journals so you can create without boundaries. They include 160 dot-grid pages made of premium 160 gsm paper, which means they easily handle water-based markers, pens, junk journal layers, and light watercolor without bleeding or tearing. They also include a ribbon bookmark and an expandable back pocket to keep all your paper treasures and memories.

Our patches come with a heat-activated adhesive backing:

1. Place the patch on the garment or bag you want to decorate (denim jacket, tote bag, pouch, etc.).
2. Cover it with a thin cloth or cotton fabric to protect the embroidery.
3. Press down firmly with a hot iron for about 60 seconds (and press from the inside of the garment if needed). And just like that, it is ready to travel with you!

We do our best to capture authentic shades using soft, natural light. However, please keep in mind that screen displays, lighting conditions, and the handcrafted nature of our finishes (like embroidery or wax seals) may cause subtle, beautiful variations that make each piece uniquely yours.

In accordance with Colombian Consumer Law (Ley 1480 de 2011), you have the right of withdrawal within five (5) business days following the delivery of your package.

• To request a return, please notify us within that period at 3depapel@gmail.com with your order number.
• The product must be returned unused, in its original packaging, and in the exact condition it was received.
• In the case of voluntary return, return shipping costs to our studio are covered by the buyer.

All our products come with a legal warranty covering manufacturing defects and quality. If upon opening your parcel you notice any defect or shipping damage, please reach out to us within the first few days at 3depapel@gmail.com including clear photos of the packaging and item, along with your proof of purchase or order number. We will review it right away to coordinate a replacement or solution at no cost to you.